ORDERING INSTRUCTIONS:
When you call to order Boss Bags from us, you will need to tell us the make and model of your bike. Then we may ask you questions like if you have detachable sissybar, luggage rack, stock or custom pipes, etc. These questions let us make our bags fit as snug to your bike as possible. A total will be given to you over the phone, as well as payment options.

Shipping Charges:
Continental U.S. shipping rates are $55.00 per pair of saddle bags. All dollar amounts in US dollars only.  Canadian customers will be shipped USPS and saddlebags shipping charge is $105 and customer is responsible for any duties and taxes that apply. All others will be charged the appropriate International freight rate for either the US Postal Service or UPS, whichever is less Shipping to Wisconsin will add 5% state sales tax.

Return Policy:
All returns are subject to a 30 day limit from date of purchase.
Please look over the bags upon receipt, and if they are not to your expectations, you may return them to us for a full refund less the shipping charge. Please call for a return authorization number. No returns will be accepted without a RA number.  They must be returned in original condition. If received in less than original condition, an additional fee will be imposed. NO FULL REFUNDS ON CUSTOM ORDERS.
Any bags mounted on bike will not qualify for complete refund as they can no longer be sold as new. Amount of refund will be determined by Boss Bags, Inc. upon return of the merchandise.

If for any reason you need to return merchandise to Boss Bags, Inc. you must:

1. Call for a return #: This number must be listed on outside of package and on all correspondence. Please have invoice # when you call. Packages returned without a RA# will be refused.

2. Carefully pack all items for return. Saddlebags must be buckled and put in box back to back. Be sure to use foam or packing material between box and saddlebags. Wrap brackets so they can not scratch or gouge bags. You will be responsible for damage in transit caused by improper packing or for items missing and not returned.

3. Return merchandise via UPS, USPS or any other common carrier. Be sure to insure all returns. Return merchandise to : Boss Bags, Inc. 111 Industrial Park Ave. Hortonville, WI 54944

4. Returns for mis-shipments made by Boss Bags, Inc.: Please call 920-779-9975 for RA# and return as advised using above guidelines. If qualified, return shipping charges will be credited for GROUND SERVICE only. Please note shipping charges on outside of package.

We stand behind our product. If you encounter any problems with our bags, please call our toll free number 888-853-9975.